{"id":3642,"date":"2026-02-12T10:28:38","date_gmt":"2026-02-12T13:28:38","guid":{"rendered":"https:\/\/sites.uel.br\/ati\/?page_id=3642"},"modified":"2026-02-12T10:28:38","modified_gmt":"2026-02-12T13:28:38","slug":"suporte-remoto-ati-anydesk","status":"publish","type":"page","link":"https:\/\/sites.uel.br\/ati\/suporte-remoto-ati-anydesk\/","title":{"rendered":"Suporte Remoto ATI"},"content":{"rendered":"\n<p>Para facilitar o suporte t\u00e9cnico aos usu\u00e1rios da UEL, a ATI disponibiliza o acesso remoto dos t\u00e9cnicos de inform\u00e1tica atrav\u00e9s do aplicativo para suporte AnyDesk para conex\u00e3o ao seu dispositivo. Para isso h\u00e1 a necessidade de download do aplicativo AnyDesk no equipamento que ser\u00e1 realizado a conex\u00e3o, importante lembrar que esta conex\u00e3o se dar\u00e1 somente com a permiss\u00e3o do usu\u00e1rio.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Para realizar o download do Suporte Remoto ATI clique na imagem abaixo e ap\u00f3s o download, execute-o.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/ati.uel.br\/suporte\/download\/AnyDesk.exe\"><img loading=\"lazy\" decoding=\"async\" width=\"236\" height=\"128\" src=\"https:\/\/sites.uel.br\/ati\/wp-content\/uploads\/2026\/02\/logo-com-anydesk.jpg\" alt=\"\" class=\"wp-image-3643\" \/><\/a><figcaption class=\"wp-element-caption\">Clique  na imagem para fazer o download<\/figcaption><\/figure>\n<\/div>\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Executando o AnyDesk<\/h4>\n\n\n\n<p>1- Clique no arquivo que foi feito download, estar\u00e1 na barra de download do navegador, lado direito superior do navegador.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"324\" height=\"99\" src=\"https:\/\/sites.uel.br\/ati\/wp-content\/uploads\/2026\/02\/image.png\" alt=\"\" class=\"wp-image-3644\" style=\"width:390px;height:auto\" srcset=\"https:\/\/sites.uel.br\/ati\/wp-content\/uploads\/2026\/02\/image.png 324w, https:\/\/sites.uel.br\/ati\/wp-content\/uploads\/2026\/02\/image-300x92.png 300w\" sizes=\"auto, (max-width: 324px) 100vw, 324px\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-left\">2- Informe ao t\u00e9cnico o ID mostrado em &#8220;Este Dispositivo&#8221;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"313\" src=\"https:\/\/sites.uel.br\/ati\/wp-content\/uploads\/2026\/02\/anydesk-1-1024x313.jpg\" alt=\"\" class=\"wp-image-3646\" srcset=\"https:\/\/sites.uel.br\/ati\/wp-content\/uploads\/2026\/02\/anydesk-1-1024x313.jpg 1024w, https:\/\/sites.uel.br\/ati\/wp-content\/uploads\/2026\/02\/anydesk-1-300x92.jpg 300w, https:\/\/sites.uel.br\/ati\/wp-content\/uploads\/2026\/02\/anydesk-1-768x235.jpg 768w, https:\/\/sites.uel.br\/ati\/wp-content\/uploads\/2026\/02\/anydesk-1.jpg 1426w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>3- Quando a conex\u00e3o for estabelecida, ser\u00e1 solicitado a voc\u00ea aceitar a conex\u00e3o remota, clique no bot\u00e3o &#8220;Aceitar&#8221; identificado na seta laranja.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"696\" height=\"518\" src=\"https:\/\/sites.uel.br\/ati\/wp-content\/uploads\/2026\/02\/anydesk1.jpg\" alt=\"\" class=\"wp-image-3647\" srcset=\"https:\/\/sites.uel.br\/ati\/wp-content\/uploads\/2026\/02\/anydesk1.jpg 696w, https:\/\/sites.uel.br\/ati\/wp-content\/uploads\/2026\/02\/anydesk1-300x223.jpg 300w\" sizes=\"auto, (max-width: 696px) 100vw, 696px\" \/><\/figure>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>4- Ap\u00f3s a finaliza\u00e7\u00e3o do acesso, voc\u00ea poder\u00e1 finalizar a conex\u00e3o clicando no bot\u00e3o &#8220;Desconectar&#8221; identificado na seta laranja.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"690\" height=\"510\" src=\"https:\/\/sites.uel.br\/ati\/wp-content\/uploads\/2026\/02\/anydesk3.jpg\" alt=\"\" class=\"wp-image-3648\" srcset=\"https:\/\/sites.uel.br\/ati\/wp-content\/uploads\/2026\/02\/anydesk3.jpg 690w, https:\/\/sites.uel.br\/ati\/wp-content\/uploads\/2026\/02\/anydesk3-300x222.jpg 300w\" sizes=\"auto, (max-width: 690px) 100vw, 690px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\" \/>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center\"><strong>Em caso de d\u00favidas, entre em contato com nossos <a href=\"https:\/\/sites.uel.br\/ati\/atendimento\/\">canais de atendimento<\/a><\/strong><\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Para facilitar o suporte t\u00e9cnico aos usu\u00e1rios da UEL, a ATI disponibiliza o acesso remoto dos t\u00e9cnicos de inform\u00e1tica atrav\u00e9s do aplicativo para suporte AnyDesk para conex\u00e3o ao seu dispositivo. Para isso h\u00e1 a necessidade de download do aplicativo AnyDesk no equipamento que ser\u00e1 realizado a conex\u00e3o, importante lembrar que esta conex\u00e3o se dar\u00e1 somente [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-3642","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/sites.uel.br\/ati\/wp-json\/wp\/v2\/pages\/3642","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.uel.br\/ati\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sites.uel.br\/ati\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sites.uel.br\/ati\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.uel.br\/ati\/wp-json\/wp\/v2\/comments?post=3642"}],"version-history":[{"count":3,"href":"https:\/\/sites.uel.br\/ati\/wp-json\/wp\/v2\/pages\/3642\/revisions"}],"predecessor-version":[{"id":3657,"href":"https:\/\/sites.uel.br\/ati\/wp-json\/wp\/v2\/pages\/3642\/revisions\/3657"}],"wp:attachment":[{"href":"https:\/\/sites.uel.br\/ati\/wp-json\/wp\/v2\/media?parent=3642"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}