{"id":1512,"date":"2021-06-28T11:14:59","date_gmt":"2021-06-28T14:14:59","guid":{"rendered":"https:\/\/sites.uel.br\/ati\/?page_id=1512"},"modified":"2023-07-18T17:28:03","modified_gmt":"2023-07-18T20:28:03","slug":"suporte-remoto-ati","status":"publish","type":"page","link":"https:\/\/sites.uel.br\/ati\/suporte-remoto-ati\/","title":{"rendered":"Suporte Remoto ATI"},"content":{"rendered":"\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\" \/>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Para facilitar o suporte t\u00e9cnico aos usu\u00e1rios da UEL, a ATI disponibiliza o acesso remoto dos t\u00e9cnicos de inform\u00e1tica atrav\u00e9s do aplicativo para suporte Team Viewer (Team Viewer Quick Support) para conex\u00e3o ao seu dispositivo. Para isso h\u00e1 a necessidade de download do aplicativo Team Viewer no equipamento que ser\u00e1 realizado a conex\u00e3o, importante lembrar que esta conex\u00e3o se dar\u00e1 somente com a permiss\u00e3o do usu\u00e1rio.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Para realizar o download do Suporte Remoto ATI clique na imagem abaixo e ap\u00f3s o download, execute-o.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/ati.uel.br\/suporte\/download\/TeamViewerQS.exe\"><img loading=\"lazy\" decoding=\"async\" width=\"269\" height=\"147\" src=\"https:\/\/sites.uel.br\/ati\/wp-content\/uploads\/2021\/06\/suporte_remoto_ati.jpg\" alt=\"\" class=\"wp-image-1513\" \/><\/a><figcaption class=\"wp-element-caption\">Clique  na imagem para fazer o download<\/figcaption><\/figure>\n<\/div>\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Executando o Team Viewer<\/h4>\n\n\n\n<p>1- Clique no arquivo que foi feito download, estar\u00e1 na barra de download do navegador conforme a seta.<\/p>\n\n\n<div class=\"wp-block-image is-style-default\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"419\" height=\"179\" src=\"https:\/\/sites.uel.br\/ati\/wp-content\/uploads\/2021\/07\/1.jpg\" alt=\"\" class=\"wp-image-1745\" srcset=\"https:\/\/sites.uel.br\/ati\/wp-content\/uploads\/2021\/07\/1.jpg 419w, https:\/\/sites.uel.br\/ati\/wp-content\/uploads\/2021\/07\/1-300x128.jpg 300w\" sizes=\"auto, (max-width: 419px) 100vw, 419px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-left\">2- Clique em &#8220;Aceitar&#8221;. Esta tela deixar\u00e1 claro que o acesso ao dispositivo se dar\u00e1 somente com a expl\u00edcita participa\u00e7\u00e3o do usu\u00e1rio.<\/p>\n\n\n<div class=\"wp-block-image is-style-default\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"472\" height=\"322\" src=\"https:\/\/sites.uel.br\/ati\/wp-content\/uploads\/2021\/07\/2.jpg\" alt=\"\" class=\"wp-image-1746\" srcset=\"https:\/\/sites.uel.br\/ati\/wp-content\/uploads\/2021\/07\/2.jpg 472w, https:\/\/sites.uel.br\/ati\/wp-content\/uploads\/2021\/07\/2-300x205.jpg 300w\" sizes=\"auto, (max-width: 472px) 100vw, 472px\" \/><\/figure>\n<\/div>\n\n\n<p>3- Informe ao t\u00e9cnico o ID &#8220;Sua ID&#8221; e senha que ser\u00e1 gerada nesta tela<\/p>\n\n\n<div class=\"wp-block-image is-style-default\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"270\" height=\"378\" src=\"https:\/\/sites.uel.br\/ati\/wp-content\/uploads\/2021\/07\/3.jpg\" alt=\"\" class=\"wp-image-1747\" srcset=\"https:\/\/sites.uel.br\/ati\/wp-content\/uploads\/2021\/07\/3.jpg 270w, https:\/\/sites.uel.br\/ati\/wp-content\/uploads\/2021\/07\/3-214x300.jpg 214w\" sizes=\"auto, (max-width: 270px) 100vw, 270px\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\" \/>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center\"><strong>Em caso de d\u00favidas, entre em contato com nossos <a href=\"https:\/\/sites.uel.br\/ati\/atendimento\/\">canais de atendimento<\/a><\/strong><\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Para facilitar o suporte t\u00e9cnico aos usu\u00e1rios da UEL, a ATI disponibiliza o acesso remoto dos t\u00e9cnicos de inform\u00e1tica atrav\u00e9s do aplicativo para suporte Team Viewer (Team Viewer Quick Support) para conex\u00e3o ao seu dispositivo. Para isso h\u00e1 a necessidade de download do aplicativo Team Viewer no equipamento que ser\u00e1 realizado a conex\u00e3o, importante lembrar [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-1512","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/sites.uel.br\/ati\/wp-json\/wp\/v2\/pages\/1512","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.uel.br\/ati\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sites.uel.br\/ati\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sites.uel.br\/ati\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.uel.br\/ati\/wp-json\/wp\/v2\/comments?post=1512"}],"version-history":[{"count":22,"href":"https:\/\/sites.uel.br\/ati\/wp-json\/wp\/v2\/pages\/1512\/revisions"}],"predecessor-version":[{"id":3487,"href":"https:\/\/sites.uel.br\/ati\/wp-json\/wp\/v2\/pages\/1512\/revisions\/3487"}],"wp:attachment":[{"href":"https:\/\/sites.uel.br\/ati\/wp-json\/wp\/v2\/media?parent=1512"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}